Accepting orders and security
We will send you an e-mail confirmation when we have received your order. We
reserve the right to decline your order.
All customer personal details are stored securely and payment details are
encrypted. For more details of the steps we take to offer our customers security
can be found under 'Security Issues' accessible from the Customer Service Menu.
Delivery
Normal working days are Monday to Friday inclusive (excluding Public Holidays).
Orders received by 4pm are usually despatched the same day. Orders received from
4pm on Friday through to Sunday will usually be despatched on the following
normal working day.
Cancellations and returns
You may return your purchase (where we have accepted your order and delivered
the product) if you notify us within the 14 working days following the day the
product was delivered.
If there is a fault with your product you may return it to us within 28 days for
a replacement or refund. This does not apply to faults caused by accident,
neglect or misuse.
'No fault' returns within 14 working days
Right to cancel: You can cancel your purchase within 14 working days of delivery
of your product by:
e-mailing us at: joe@queensbookshop.co.uk
Or writing to;
Joe McMeekin
Bookshop at Queen's
91 University Road
Belfast
BT7 1N
DO NOT POST THE PRODUCT TO US AT THIS ADDRESS WITHOUT CONTACTING US
FIRST. We will send you full returns instructions (including an authorisation
code) and refund details.
Postage must be pre-paid unless we authorise otherwise.
To cancel your purchase your product must be complete, unused, in 'as new'
condition with the original box, packing and accessories. Pre-recorded CDs, and
software must be sealed. Any 'Free Gifts' received with the product must also be
returned.
We cannot cancel your purchase when:
- you cannot provide proof of purchase;
- the seal has been broken on any product;
- the product is returned in a condition or packaging other than that
detailed above
These terms and conditions do not affect your legal rights.
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